Refund Policy

Monthly Plans are billed in advance for each one-month period and renew automatically. Because the Service and its monthly Credit allocation are made available immediately, monthly fees are non-refundable once the period has begun, except as set out in Sections 5 to 8 or where required by law. Cancelling stops the next renewal; it does not refund the current month.

Where an annual Plan is offered, it is billed in advance for twelve months. Within 14 days of the initial purchase of an annual Plan, you may request a full refund provided you have not consumed more than a nominal share of that period's Credits. After 14 days, annual fees are refundable only on a pro-rata basis for full unused months and only where we agree in writing, or where Section 7 or a statutory right applies.

We send a reminder before annual renewals. If an automatic renewal was genuinely unintended and you contact us within 7 days of the charge without having used the Service in the new period, we will cancel and refund it in full.

Credits included with a Plan are an entitlement to use the Service, not a stored-value product. They carry no cash value, expire at the end of the billing period in which they were granted unless your Plan says otherwise, and are not refundable or exchangeable on their own, including when you cancel, downgrade or let a Plan lapse with Credits remaining.

Where you have purchased a separate Credit pack and used part of it, we do not refund the consumed portion. We may, at our discretion, refund the unused portion of a Credit pack purchased within the last 14 days if the pack was bought in error or the underlying feature was unavailable.

If Credits were consumed by a defect on our side (a failed generation still metered, a duplicate charge for one action, or a metering fault) we will restore the Credits to your balance at no cost. Restoration of Credits is our standard remedy for metering errors; cash refunds are available only where restoration is not possible.

Credits are consumed when an AI action runs, not according to whether you liked the result. Output you consider unhelpful, inaccurate or off-target does not by itself qualify for a refund or restoration, for the reasons explained in the AI limitations section of the Terms of Service. Tell us anyway: that feedback is how the prompts improve.

You may cancel at any time from billing settings; no reason is required and no cancellation fee applies. Access and Credits continue until the end of the period you have paid for, after which the subscription lapses. Cancelling does not delete your data: see the Privacy Policy for retention and deletion.

Downgrades take effect at the start of your next billing period. We do not refund the price difference for the current period, and the lower Credit allocation applies from the next period. Content created under a higher Plan remains accessible for reading and export.

Upgrades take effect immediately. You are charged a pro-rated amount for the remainder of the current period and receive the additional Credit entitlement for that period. If you downgrade shortly after upgrading, the pro-rated upgrade charge is not refunded.

A failed payment is not a charge, so there is nothing to refund. Some banks place a temporary authorisation hold on a declined attempt; those holds are released by your bank, typically within 5 to 10 business days. We may retry a failed payment and may suspend paid features until it succeeds.

If you were charged more than once for the same period or the same Credit pack, contact us with the invoice references and we will refund the duplicate in full. We also refund duplicates we detect ourselves, without waiting for you to ask.

If you bought the wrong Plan, bought twice by mistake, or subscribed on the wrong Account, contact us within 14 days. Where consumption has been minimal we will refund in full; where the Service has been used substantially we will offer to move the subscription to the correct Account or Plan instead.

If you believe a charge was made without authorisation, for example after your payment method or email was compromised, contact us immediately. We will investigate, refund confirmed unauthorised charges, and help you secure the Account.

Where a discount, coupon or promotional rate applied, any refund is calculated on the amount actually paid, not on the list price. Discounts apply only for the stated promotional term and are not refundable as cash. Promotional codes have no cash value and cannot be applied retroactively to a completed purchase.

During the closed beta we may grant complimentary Beta Access, which activates a Plan and its Credit allocation without a payment. Because no fee is charged, no refund arises. If Beta Access is later converted into a paid subscription, we will give clear advance notice, and the first paid period will be refundable in full for 14 days if you decide not to continue.

Nothing in this policy limits rights you have as a consumer under mandatory local law. Where a statutory right gives you more than this policy does, the statutory right applies.

Consumers generally have a 14-day right to withdraw from a distance contract for digital services. Because the Service is supplied immediately, you are asked to acknowledge at checkout that supply begins at once and that the withdrawal right is lost once the service has been fully performed. Where you have only partly used the Service within those 14 days, you may withdraw and we will refund the fee less a proportionate amount for what was supplied.

Where consumer law provides guarantees that cannot be excluded (for example that services are supplied with due care and skill and are fit for purpose) you are entitled to a remedy for a failure to meet them, which may include a refund, and this policy does not restrict that entitlement.

Additional or different rights may apply under the law of [Governing jurisdiction, to be confirmed] and of your country of residence. Contact us if you are unsure which rules apply to your purchase.